FAQ

AI-moderated research replaces a human interviewer with an AI that runs natural, conversational interviews at scale. It asks open-ended questions, listens to each answer, and probes follow-ups in real time—so you get the depth of a 1:1 interview across hundreds or thousands of people at once.

Surveys lock people into fixed options and rarely explain the “why” behind an answer. Convo holds an open conversation, adapts its questions to what each person says, and surfaces the reasoning, emotion, and context that multiple-choice questions miss—while still giving you quantifiable themes.

Convo conducts and analyzes interviews in dozens of languages, so participants can answer naturally in their own words. Results and themes are then made available to your team in a consistent, comparable view regardless of the language each person spoke.

Because interviews run in parallel and analysis is automated, you can launch a study and start reading synthesized themes within hours rather than weeks. As responses come in, Convo continuously updates the analysis so insights are ready as soon as your sample is complete.

Yes. Convo is built with enterprise-grade security and is designed to be GDPR-compliant, with data encrypted in transit and at rest. We operate from the EU and follow strict data-handling practices so your participants’ information stays protected.

Absolutely. You can bring existing interview transcripts into Convo and run the same AI-powered analysis used for live interviews—extracting themes, quotes, and patterns from research you have already collected.

No. Convo is the AI-moderated user research platform at getconvo.ai. It is a separate product from “Conveo,” and distinct from messaging or chat apps that share the name “Convo.” If you are comparing AI user-research tools, this is the Convo you are looking for.